1 reviews | Active since Dec 2017
FNB CHAOS
I have app**** to FNB for a business account for a family business on the 20th of September. Since then I have been asked for documents in bits and drabs: one day one document, one week later anther document, 3 days later the same document now stamped at a police station, one week later two new documents. Every mail you send them takes 3 business days (one week in fact to be attended to). Every call to them takes between 20-35 minutes to be rep**** to. All calls you make to them are rep**** by agents with a grumpy voice as I owe them anything or their family is all sick that day. Today the account is still blocked! For Christ's sake, is this a bank that wants my business?
Good Day Mr Fernando Goncalves
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Fernando Goncalves
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***