1 reviews | Active since Jan 2016
FNB changing systems without notice or recourse
<p>I use FNB's online banking to pay bills. While travelling, my cellphone doesn't work so I can't receive OTPs. This was fine, because I could use my secondary method - email. </p> <p> </p> <p>Until FNB suddenly and without warning changed it so there is no secondary option available. Being overseas and without a working cellphone, I am unable to call them or change anything (because it requires OTPs to your phone).</p> <p> </p> <p>I am now unable to pay my bills.</p> <p> </p> <p>Contacted support - no response.</p> <p> </p> <p>Until now I've been happy with FNB, but changing systems without informing customers or recourse is unnaceptable. </p>
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
We thank you for taking the time to highlight your concerns and in order for me to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Response to formal complaint received. It is obvious that FNB doesn't care that it changed its functions without notice. They advised that I should call them. If anybody took note of my complaint, it would be obvious that I CANNOT CALL. I am making a further complaint on Hello Peter and will continue to do so every day until this is corrected.
Response to formal complaint received. It is obvious that FNB doesn't care that it changed its functions without notice. They advised that I should call them. If anybody took note of my complaint, it would be obvious that I CANNOT CALL. I am making a further complaint on Hello Peter and will continue to do so every day until this is corrected.
Painful and unnecessary experience. FNB staff were friendly, but repeatedly failed to understand the crux of the issue. After a few days, it was rectified. I received no correspondance that this had been done, so it may have been coincidence or FNB actually fixed it. Either way, it's resolved.
Painful and unnecessary experience. FNB staff were friendly, but repeatedly failed to understand the crux of the issue. After a few days, it was rectified. I received no correspondance that this had been done, so it may have been coincidence or FNB actually fixed it. Either way, it's resolved.