RE
Rabia E

1 reviews | Active since Dec 2015

27 Oct 2016, 06:53

FNB changing account details without consent

<p>I have a gold cheque account and suddenly when I get SMS's regarding my account transactions it informs me that I have an easy account!</p> <p> </p> <p>what is an easy account?</p> <p>i never asked to have an easy account!</p> <p>I never consented to my account being changed from a gold cheque account to an easy account.</p> <p> </p> <p>I get calls from Fnb quite often about new products but I have never got a call about this!</p> <p> </p> <p>really disappointed as there has never been communication and I don't even know if this affects the benefits I Was receiving with my cheque account.</p> <p> </p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Oct 2016, 11:12
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)