1 reviews | Active since Dec 2015
FNB changing account details without consent
<p>I have a gold cheque account and suddenly when I get SMS's regarding my account transactions it informs me that I have an easy account!</p> <p> </p> <p>what is an easy account?</p> <p>i never asked to have an easy account!</p> <p>I never consented to my account being changed from a gold cheque account to an easy account.</p> <p> </p> <p>I get calls from Fnb quite often about new products but I have never got a call about this!</p> <p> </p> <p>really disappointed as there has never been communication and I don't even know if this affects the benefits I Was receiving with my cheque account.</p> <p> </p> <p> </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
