FNB Changes account within notification

Item: FNB (First National Bank)
Rating: 2
Author: Harriet M

I have a student account with FNB as I am a student. FNB changed my account to a Smart Account without my approval. I phoned the customer service and they said I have to update my account yearly. <br> No one informed me about this and I was given notice by FNB nor was I contacted.<br> My service fees have gone up and I queried it and found out that FNB changed my account.<br> I feel this is very unprofessional of FNB to do as they please without the clients approval and notifying the client

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Replies (1)

FNB (First National Bank)'s replyOfficial

25 Jan 2016, 16:24

Hello harrietmalan,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 854773.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply25 Jan 2016, 16:24

Official