JF
Johan F
1 reviews | Active since Mar 2009
19 Nov 2018, 12:13
FNB CEO complaints falling on deaf ears
I'm totally disgusted by the service from FNB. Complaining directly at the CEO complaints department is also a complete waste of time.
They aren't addressing the main concern. They just keep on going back yo why I was declined. They don't care that they are indirectly calling me a ****. Definitely going to look at going to another bank next year. It will take a miracle for me to stay with them. Lost all my trust and respect for them. People stay away from FNB, they don't care about their clients.
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Replies (1)
FNB (First National Bank)'s replyOfficial
19 Nov 2018, 13:20Good Day Johan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
FNB (First National Bank)'s reply19 Nov 2018, 13:20
Official
Good Day Johan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***