FNB CEO COMPLAINT - FNB Forex Fail

<p>In January 2017, an amount of approx 500 Euros was deposited successfully into my FNB account.</p> <p>In February 2017, an amount of approx 131 Euros was deposited unsuccessfully into my FNB account.</p> <p>After enquiring why, the Team Leader advised me that it was rejected because it was from a gambling website. LOL. I asked the Team Leader to speak to his Manager because he did not know what he was talking about. After leaving messages, emails for an entire week ********** I physically went to the branch manager at woodmead, sat in her office for an hour before Paul Engelbrecht eventually took our call.</p> <p> </p> <p>Paul explained that the Team Leader was wrong, the issue was that the format of the sender was incorrect. He sent me an example of what the new format needs to look like.</p> <p> </p> <p>I then sent this format to Skrill. Skrill advise me:</p> <p> </p> <p>"As advised by our payments department, please be informed that we have changed our processing bank partner to Pekao Bank. Moreover, the new SWIFT format is agreed with our partner’s requirements and cannot be changed."</p> <p> </p> <p>I then sent Paul a follow up email:</p> <p> </p> <p>"Patrizio Spitalieri ********** />Apr 27 (13 days ago)</p> <p>to Samuel, paul.engelbrec., Skrill</p> <p><br />Skrill and FNB</p> <p>Please can you work towards resolving my issue.</p> <p>I can't believe that we have put a man on the moon and you can't even process my payment in 2017.</p> <p>How ridiculous is this service.</p> <p>I need this resolved ASAP.</p> <p>@Sam, please coordinate this resolution. Thank you"</p> <p><br />To this day, I have not heard from ********** my private banker, has advised that it has been impossible to reach Paul or Senzo, the other person dealing with this issue.</p> <p> </p> <p>CEO of FNB, I need a solution to this issue. What is FNB doing about resolving this issue for all your customers? I can't accept that FNB are stuck here, whilst SWIFT themselves are innovating with integrating themselves to the blockchain technology, speeding up payment processing. Yet, FNB can't accept an amount of mine from another Bank in Poland? I need a solution here, not a block. </p>