AA
Anwaar A
1 reviews | Active since May 2017
15 Nov 2019, 10:01
Fnb cellphone devision worst service and should stop offering cellphones and contracts
I am very disappointed in FNB, I've been banking with them as long as I can remember, I ordered a cellphone online via fnb and everything was processed , I was told I would be contacted by courier company to arrange delivery.
Today friday the 15th , I was contacted by courier company to be told that the phone is out of stock and I was given no beneficial solution only to be told to look for a different device online.
This is completely unacceptable service from fnb and there partners.
Why advertise something that is out of stock? Why offer the customer no acceptable solution?
I am very unhappy with all that has transpired and will not recommend fnb to any of my peers.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
15 Nov 2019, 10:52Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Team
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FNB (First National Bank)'s reply15 Nov 2019, 10:52
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Team
***
***
AA
Anwaar A's updateReviewer Update
15 Nov 2019, 11:21Recieved contact from fnb, The consultant was very polite , but what he was told to say is a bitter pill to swallow, basically there's nothing they can do for me.
I was again advised to browse online on black friday to see deals fnb would have on offer.
I am even more disappointed now than before that a massive enterprise like fnb can take advantage of there clients is appalling.
I bought accessories for the phone, my time was waisted in the ordering process and I was told that they have every right basically to disappoint a client.
I enquired about fnb obtaining a phone for me via a buy out process apparently that is not an option either.
Honestly how this is considered acceptable customer relations is beyond me , I recieve better service from an informal tuckshop with foreign national's.
Im going to take time out of my day though to do something that I think will benefit me in the future and will advise my peers to do the same.
That is to cut ties with FNB completely.
Honestly Disgusted!!
I was again advised to browse online on black friday to see deals fnb would have on offer.
I am even more disappointed now than before that a massive enterprise like fnb can take advantage of there clients is appalling.
I bought accessories for the phone, my time was waisted in the ordering process and I was told that they have every right basically to disappoint a client.
I enquired about fnb obtaining a phone for me via a buy out process apparently that is not an option either.
Honestly how this is considered acceptable customer relations is beyond me , I recieve better service from an informal tuckshop with foreign national's.
Im going to take time out of my day though to do something that I think will benefit me in the future and will advise my peers to do the same.
That is to cut ties with FNB completely.
Honestly Disgusted!!
AA
Anwaar A's update15 Nov 2019, 11:21
Reviewer Update
Recieved contact from fnb, The consultant was very polite , but what he was told to say is a bitter pill to swallow, basically there's nothing they can do for me.
I was again advised to browse online on black friday to see deals fnb would have on offer.
I am even more disappointed now than before that a massive enterprise like fnb can take advantage of there clients is appalling.
I bought accessories for the phone, my time was waisted in the ordering process and I was told that they have every right basically to disappoint a client.
I enquired about fnb obtaining a phone for me via a buy out process apparently that is not an option either.
Honestly how this is considered acceptable customer relations is beyond me , I recieve better service from an informal tuckshop with foreign national's.
Im going to take time out of my day though to do something that I think will benefit me in the future and will advise my peers to do the same.
That is to cut ties with FNB completely.
Honestly Disgusted!!
I was again advised to browse online on black friday to see deals fnb would have on offer.
I am even more disappointed now than before that a massive enterprise like fnb can take advantage of there clients is appalling.
I bought accessories for the phone, my time was waisted in the ordering process and I was told that they have every right basically to disappoint a client.
I enquired about fnb obtaining a phone for me via a buy out process apparently that is not an option either.
Honestly how this is considered acceptable customer relations is beyond me , I recieve better service from an informal tuckshop with foreign national's.
Im going to take time out of my day though to do something that I think will benefit me in the future and will advise my peers to do the same.
That is to cut ties with FNB completely.
Honestly Disgusted!!