FNB Cellphone banking Call Center is the worst nightmare in broad day light

I'm so mad I cant help myself, the women I spoke to from the call center on the cellphone banking department spoke to me like she was irritated and making heavy breaths like she was bored and you could tell that she was not willing to help me her name is Mpho i even have the recording: 08-17-33.728 : Recording ***-***.448704 , is this the service my bank gives to their clients. what i find it funny is that when people are seeking for employment they say they will go an extra mile for the business not to mention the client and this is the service deliver? wow!!... I need this money reversed today! this women called MPHO told me that you cannot reverse a payment, so what must I do then cause multi choice has not received the payment and I'm blocked? what do I do FNB?, your slogan says how can we help you, more like how can we disappoint you for real.

What makes me more mad is that MPHO decided to drop the line on me what the hell for cause all I wanted from her was her assistance, was I asking for too much, what on earth is going on!!!!!!!!!!!!