FNB CELL PHONE BANKING DEPARTMENT/ ***** DEPT IS VERY USLESS

<p>On the 08/12/16 there was an amount of R160 worth of airtime purchased from my account via cellphone banking at 032:56 am . I called Fnb when i got to work and i was told they will investigate as I am saying I didn't buy the airtime which I didn't. on the 09/12/16 someone calls me to say they have logged a query with the ***** department and the matter will be investigated. so i asked how long will this take? I'm told 24hours. Today is Tuesday the 13th no one has called me back. so I bother to call them and I'm told that I refused to Blocked my cellphone banking when i was told on the 09th ???????????? Like Whats the...... what happened to the investigation ? that now turned into me refusing t block my cell phone banking which is a Damn lie . Honestly are people that lazy to thier Jobs.!!!!!!!!!!!!!!</p>