FNB & CCD Couriers

Morning FNB, Can you please tell us, your customers, WHY on earth you use CCD Couriers? It cant be because of their customer service levels because they ONLY have a 1.35 rating Google. Is it to frustrate your customers? Because if it is you doing a GREAT job. They are extremely rude and very unprofessional, they make you feel like they doing you a HUGE favour. Why would you USE CCD? What is the link?