FNB

My card was swallowed by the atm on the 24/09/21 all my money amounting to R55600 was taken, i only received incontacts on the 25th around 9 thats when i called the bank to block my card. They said they will launch an investigation and let me know, i recieved the outcome of the investigation the bank said they are not liable for this act and they will only pay the gesture of goodwill amounting to R3000, i am a private client with this bank, paying private clients rates which are a waste comparing to the service i get, my private banker never reached out on the incident, nor notice any suspicious activity on the account. i really wish for a further action on this matter but i do not have money to persue this matter legally.