FNB causing a lot of problems

This is the second time i have been into the bank to sort out my childrens cards and accounts after the consultant royally messed up with my sons card. After a 2 hour wait and another hour with the consultant to find the problem I thought this was sorted out. I guess I was wrong , I find out now that my daughter has access to my accounts from the ATM after a phone call from my ex. So all my account info is not private any more nor is my money safe.

I see now why FNB dont want us to do any transactions at the branches because they dont have compitant consultants to help their clients , but unfortunately for some things you have too.

What else is wrong with my account you leave the branch trusting that things have been sorted out but obviously not. I have been with FNB over 10 years , but I will now find a different bank.