FNB Cash Passport - Maintain and Cash-out - Worst Experience Ever

I app**** for a cash passport to make my Europe trip more pleasant. Through all the Marketing it seemed like the perfect solution. Not really. Trying to maintain and load more forex was a nightmare whilst in Europe and eventually i resorted to using their ATM's and paying R60 per every R100 withdrawn. Every time I tried to load up the card it gave a error message.

"(E-1)-1 - System Failed to get quote :99051 - YNC FINAL REPLY NOT RECEIVED YET"

Now that I am back in SA, i want to cash-out on the card and receive the same error message. OBVIOUSLY no one has responded to my queries made about 2 weeks ago.