FNB Cash deposit - No help from Woodbridge branch

Its been 2 weeks since I “tried” to deposit cash at FNB woodbridge where your machine simply cancelled my transaction and swallowed my cash deposit. I filled out your forms and was advised it would take up to two work days to confirm the amount and deposit the cash to my account. I still haven’t received the cash, no call, no feedback whatsoever. I have been back to the branch but the manager was just as pathetic as the trainees. Just complete my transaction already.