FNB ***** case

I got ****med via internet banking from a falsified email. I did enter my details but was expecting an amount of R5.83 from SA postal services to be deducted. Website all looked legit. Only to have 583 JPY to be deducted. I immediately cancelled my credit card and reported the *****ulent transaction to my bank (FNB). FNB ***** Centre had numerous conversations with me asked me for information as well as the falsified sms’s which I sent through. They told me even if it was no fault of the bank if they could see it was not legit they could help me. I am waiting now for 2 months that someone from the ***** division call me to explain their position in the correct jargon. My personal banker Sonia Singh has not contacted me in about 2 months. Everyone is keeping quiet and steering clear of me hoping the problem will go away. I cannot afford the R7k I now owe the bank. The bank is insured for this type of ***** but fully not prepared to assist me in any way whatsoever. After giving me false hope they are now avoiding me. I NEED SOMEONES HELP HERE!!!!