FNb ***** Case

Hi people. I would like to share a horrible experience I had with Fnb ***** department on 16 Oct. At 0913am i received a message from fnb ***** deptm detecting a *****ent transaction. I had to reply Y if I am aware of it or N if I am not aware. At 0914am I rep**** N. I called ***** department to log a case and cancelled my card. Also requested for them not to put the transaction through. The opened a ***** case and said the investigation takes between 7 to 30 days. On Monday, 23 Oct they let the transaction go through. R7800 was the amount. I was out of pocket and went into a debit on my account. On Tuesday, 20October I called the ***** department back for a follow up. I was told the case is closed and the claim was declined as this was authorized through digital wallet. Not once did you ever get a notification for that amount to authorize anywhere. I dont even know what digital wallet is and dont have that capability on my phone. I was also then told by the ***** agent that I was part of a phishing ****. I went into a branch to seek for help but was told to log a dispute on fnb online or send an email. I am still waiting for a official reply back from FNB. I have been with this bank for over 30 years but considering leaving them and I will also tell all my friends and family to leave FNB. They were extremely unhelpful and the ***** agent was rude as well. I will also take this up with the Bank Ombudsman as soon as I get a official letter back from FNB. I am the only person who has access to my bank card and passwords as well as my mobile phone. Their slogan How can we help you? Is a myth because in reality they are extremely unhelpful.