FNB ***** CASE

Very disappointed with the service received from FNB regarding my ***** case. I clicked on what I believed was a legitimate traffic fine payment link, only to later discover it was a ****. I only approved a payment of R2000 on my banking app, yet an amount of R8996 went out of my account. Even my bank statement proves this. I immediately reported the transaction, submitted all required documents and bank statements, made countless calls to the call centre, and even visited the branch, yet I keep getting sent from one department to another with no proper assistance. They continue saying an OTP or approval was used and therefore they cannot reimburse me. Extremely frustrating and disappointing experience during such a stressful situation. I have all the facts but they continue talking about the OTP that they are not providing proof of.