FNB ***** Case

I had *****ulent transactions deducted off my account via my virtual card , I immediately called FNB where I was pushed from pillar to post . Eventually I managed to lodge a case with the ***** department. This all took place a week ago , since then I’ve received 3 different timelines on how long the completion of the case will take ranging from 7-90 days . If a client alerts you to a *****ulent transaction within an hour of the transaction, how is it reasonable to not immediately resolve the issue within a week? I’ve received no information on how ***** was able to take place on my virtual card with a changing CVV or what the requirements are to receive a refund . The call centre agents refuse to give any information other than giving you a timeline when they will get back to you with the results of the case ? I’ve reached out to several people who have had similar situations with other major banks and by all accounts those have all been resolved almost immediately. FNB isn’t the affordable bank where you expect service not be top class , the expectation is that the service would be better than this.