CC
Calvin C
1 reviews | Active since Sept 2020
06 Jun 2023, 09:22
FNB ***** CASE
I have had a transaction made on my account via Samsung pay which was not made by myself as I do not use Samsung pay.
I reported the transaction straight away and removed the Samsung device from the FNB app
I then contacted FNB and was told that I would have feedback within 7-10 business days. I waited the 10 days and not once did anyone contact me. I had to make contact via the App
They then informed me that they do not refund any transactions made via Samsung pay. I asked for them to escalate the matter and they said I would be contacted within 72hrs for feedback.
I have now waited 7 days and not received one phone call from them.
i will be taking this further with the ombudsman
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Replies (1)
FNB (First National Bank)'s replyOfficial
06 Jun 2023, 10:20Good Day CALVIN COLLINS
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
FNB (First National Bank)'s reply06 Jun 2023, 10:20
Official
Good Day CALVIN COLLINS
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team