fnb ***** case

FNB, CASE NUMBER ***NF i have been calling the department no luck and i went to FNB Brunch they told me to call the ***** number *** since last week no luck. Today i called again and i managed go through after holding for more that 20mins, I was about to give the lady the Ref she told me the system is down she wont be able to assist i should call again and i have been trying to call FNB for a week no luck now when i finally find someone i was told to call again and i'm asking the lady can you write my details down with ref and call me back i need this to be resolve A.S.P i need my money she transferred my call to another depart which i had to wait, I'm very irritated with the situation. ASSIST PLEASE!