KL
Kabelo L

1 reviews | Active since Feb 2012

29 Feb 2016, 09:53

FNB carries on

So a few months later after my first complaint about ********** debit orders I still get them every single month. Basically I have become a debit order watchdog. What do I pay the monthly service fee for if my bank cannot protect me against this simple *****? Why cant my bank make it a policy to call the client for verification before approving a new debit order.<br> <br> The flipside is that every time I stop a ********** debit order my bank cashes in by charging me for stopping it. Basically my bank is punishing me for doing their job for them. Debit order ***** is not new, surely major banks must have developed means to prevent this from happening. But because they cash in on the *****, nothing will be done by my bank. Well done FNB. This time you take the whole cake.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Feb 2016, 09:57
Official
Hello kaybee911,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 878250.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)