FNB Car>Nav(No Refunds, Replies or Delivery)

Absolute waste of money to use the Car>Nav service from FNB. A nightmare from start to finish. I was told about this service and figured it'd be an easy way to get my license sorted out without having to risk coming into contact with the virus in the process but my hopes were very quickly dashed. Paid for the service at the beginning of September. Didn't realize I had to send in documents after but didn't mind complying and doing so. They then acknowledged that they received those documents by the 23rd of September.

Mind you, my license expired on the 21st. No problem, I figured it was my fault for taking so long and that they'd surely have it to me in no time. I was so unforgivably wrong. It's the 26th of October and a number of things happened which has cemented into me that this entire department might even be a complete ****.

1) I haven't received absolutely any updates on the app after submitting my documents. Nothing telling me how much longer must I wait, just that they may or may not be doing the thing I paid R800 for. The funny part is they even have the gall to advertise to me that I can get a car renewal done, while I'm waiting for them to actually do what I already paid them for.

2) No communication. You can't call them. You are only able to email them and nothing else. Sometimes they'll feel just enough energy to possibly reply to some of your emails and every time it will be after a few days and be an automated response from a machine saying it's still in process. So, basically, you can just pay and pray. Maybe they'll give you your license or maybe you'll get *****ed over. Who knows?

3) I got increasingly agitated over the lack of response or delivery and it's just my luck that my sibling decides three days ago he wants to get his car license. So he goes and gets it done in one day and it's all sorted. I'm stuck here, having paid R800 for a month long service that hasn't delivered and my own brother can get his done in less than five hours? Delays or not, this service is a joke.

4) Lastly, I've asked for a refund but, at this rate, I'll probably get one some time next year or not at all. I'm honestly just going to do this thing myself and if possible, take legal action in the future for this sort of business mistreatment.

P.s - Had to repost because I accidentally gave it five stars for a zero stars service.