FNB cares NOTHING about its clients!!! Worst bank ever!!!

On the 24th of December 2021 I got a call from a rather rude and disrespectful Wisani Ngobeni, he was calling regarding the arrangement that I had made with them of R6000 as I havearrears of R8000+ on my home loan account , I am 2 months behind on my account and pay R4000+ a month, he rudely told me that FNB management refuses my arrangement of R6000 and that I must bring it up to R12000 but the strangest thing is that this arrangement was already in place and I had already commenced with the R6000 payment, confused as I was I wanted him to explain but he went on to speak over me and was yelling, making it extremely difficult to get my point across or even get further clarity on the matter, I asked him how can FNB decide the amount I need to pay when they are the ones that asked how much I can afford to cover the R8000+ arrears, I further asked who at management came to this decision and he confirmed that it was Patience Mhlongo, I asked him to get Patience to send me this in writing and he confirmed that I would receive an email within 3 working days and to date I have received nothing. I also asked Wisani to give me a reference number for the call and he told me he will send via email and to date I have received nothing, I have never been so disrespected and made feel so inferior by the same bank that I have been a loyal client of for so many years, 2 months of arrears and already have legal action taken against you even though an arrangement is in place and then have rude and disrespectful employees call me and tell me that my payment of R6000 (that I can afford) is not good enough and that you must in fact pay double. I still want a copy of that call and still want Patience Mhlongo to put it in writing that R6000 is not enough and that I must pay double. FNB is very quick to say "how can we help you" and yet turn around and give you the middle finger , God knows I no longer want to do business with FNB because truth be told FNB has never offered me any kind of help even after asking them for assistance not even during the beginning of the pandemic, FNB cares NOTHING about it's clients!!!