MK
Margaret K

1 reviews | Active since Jun 2017

13 Jun 2017, 14:04

FNB CARES LESS OF ***** AND YOU

<p>On the 02 June 2016, I reported to FNB ***** department of a **** that saw me lose R82 000.00. I dealt with Leoni T****ie and Vanessa Moodley. To date, which is over a year later not one person fro FNB ***** department has been in contact with me to advise on the status of the investigation and a how they as a bank can assist me their client of over 17 years sort this matter.</p> <p> </p> <p>I have sent follow up emails, to both person but no feedback or acknowledgment from either. My next route i sthe bank's ombudsman as I am at a loss of words at how FNB does not care for their clients.</p> <p> </p> <p>Their slogan line needs to change from " How can i help you to, " How can i ignore you:!</p> <p> </p> <p>It honestly does not make sense how a case of a year long as no feedback nor any contact from the bank's side! I refuse to let this go!</p> <p> </p> <p>But Leoni T****i and Vanassa Moodley! You honeslty dont deserve to have a job as clearly you dont know how to handly such a stressfull enviroment. Not to give a clinet of your any feedback in over a year is appalling!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jun 2017, 14:36
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)