FNB care Staff AMU NGOBENI, PATHO MAHUENA , THELIWE MOTSEKE does not know how to be honest here is why

Contacted Fnb Care to enquire about a matter regarding online banking. Initially, it was discussed that I will receive a telephone call to discuss and take up the matter further. 1 week later there was no telephone call. I contacted fnb care again, spoke to PATHO MAHUENA, whom informed her manager AMU NGOBENI has taken study leave in the week after the complaint. PATHO MAHUENA disconnected the call when I asked for the next senior in charge. I called back spoke to THELIWE MOTSEKE, who said she cannot call me back and her manager JASH GOVENDER does not have an official phone that she can call. THELIWE informed she will only take other calls if I cut the call and decided to make me wait indefinitely for Her manager’s intervention. While holding at my expense to suite THELIWE MOTSEKE’s abusive attitude to the customer. I managed to speak to Andiswa whom informed she can call me back which THELIWE MOTSEKE could not do. Andiswa informed the manager she is liaising does have a cellphone when Andiswa said she needs to call JASH GOVENDER Hence the dishonesty on employing lying personnel like PATHO MAHUENA, THELIWE MOTSEKE and AMU NGOBENI, its obvious of the lies and deception used to manage clients as all telephone calls are voice recorded. If dishonestly can start with PATHO and THELIWE, its reflecting what FNB employs, quiet clearly their MANAGER AMU NGOBENI reflected this trait and runs her branch accordingly. Just to put on record me calling back to fnb care is based on what was promised and not delivered on which is that there would be an actively, verbal engagement with ONLINE banking department before furthering the matter AND NOT FOR FNB CARE TO TAKE ON THE DECSIONS OF ONLINE BANKING BUT MEDIATING THE PROCESS. NOW its turned into a problem on top of a problem as the trio of personnel at FNB CARE that are using banks resources (TIME and MONEY) to behave unprofessionally with dishonesty. This definitely deserves the name and shame of poor service and should be noted when taking advantage of a customer in future. For now, naming and shaming the service failure on a public platform balances the playing field so this never happens again