Fnb Care Ebucks Query no:***Q

Query no:***Q

I have sent probably 6 emails to *** over the past 4 weeks regarding an Ebucks issue. My email clearly explains the minor issue in calculating my points and tier. I was emailed back that the matter is escalated and I will get feedback when resolved. I am still waiting, no updates, no feedback. I did get 1 miss call from ebucks but that's it. Didn't get an email saying anything, no call back etc. What annoys me is that we have to try so many channels to get a query resolved. Sometimes you want to try 1 method and it should just work. If I use the online chat, they will say call Ebucks. If I call ebucks, they say they will talk to Forex. And don't forget the waiting time, verification and then explaining your problem to someone that can't even help. And then eventually nobody gets back to me. All I want to do is send an email to care@fnb so they can forward my simple query to correct department and get it resolved. I am extremely extremely disappointed in my Query no:***Q that no one has the decency to respond. Clearly some people can't even do their only job description which is to help and care for your customers especially the super loyal ones that convinced already 6 people to join FNB and get a fusion account for amazing Ebucks benefits.