FNB Care and FNB Life

I have been banking with FNB for so many year. It must be about 18 years, since my first real job.

But after going through a really difficult time in life, I to claim from my FNB Life insurance policy to cover some of my products I have with FNB.

For the past 7 months it's been absolutely terrible, I lodged so many complaints. Dealt with so my many agents, had to apply for so many refunds and payment reversals after my policy pays every month and money been deducted from my account as well.

I thought I would have the peace of mind with this policy, but it's been more trouble than ever.

This last complaint I lodge was six days ago, the FNB Life agent I dealt with last is out of office. The previous agent after promising to sort out this miss just to calling and communicating at all.

I am so tired of having to phone talking to so many people and getting so many different stories. Then being promised that this will be resolved. But than having to lodge complaints almost every month and applying for refunds every month as well.

Am deeply disappointed and at this point I feel completely defeated.

I really trusted my bank to have my back, but it feels like I have to beg and plea for their help to resolve this.