Fnb cards ****s

When I lost both my debit and credit card,never have I thought this would be the worst experience of my life. Reported and made knew cards and I thought that was it. Few weeks down the line I would receive notifications of transactions wich all came at once,amounting at times to 4k plus. This went on on both accounts till this day, its been three months now and im not getting satisfactory help from the bank like I would have expected. I call and hild in the phone for hours. Report and get references. Wait for my money till I go into debt. Then pay for bank charges for debit orders wich didnt go through. And when it finally happens that I get to be remunerated, I have to pay for charges I had no hand on. Laybe its my fault to loose them cards but wht would a discarded card still be active on them toll gates and for so much money. Should the bank be the one picking this up. But afrer all the years with the bank and not being able to get help on such a simple matter,maybe its time to find a new home. Disgusted to say the least