FNB card\Forex team *********** and Useless

I was in the states 2 weeks ago and used my card, a few days later the card was blocked for international use. LUCKILY I had my ABSA card with me to pay for things and draw some money otherwise I would have been totaly stuck(Good job ABSA). I came back and gave FNB a call. They advised me that I needed to mail them and request that they remove the block, which I did. I receive an automatic reply stating that this will take 2 business days to resolve and no other confirmation received.

I now am stuck again with this issue. I have to urgently fly out and I cannot use my cards to buy flight tickets. I was on the line now for 40 minutes(WHY HAVE PRIVATE/WEALTH BANKING) with no help other that the card department will phone me back in the morning and that the block is still there.

This incompetence will be reported to the FSB and the ombudsman. Zenda Grobler, your team is *********** and useless. I will now have to book a more expensive flight with a longer layover(10 hours), with my 11 year old son because you cant do your work properly.