CV
Clarissa V

1 reviews | Active since Dec 2017

03 Dec 2017, 15:24

Fnb card waiting 4 weeks

I'm utterly irritated with the delivery company. After many phone calls that they drop the phone as soon as i say hello i phoned and asked for my card to be delivered after waiting 2 weeks. Waited another week and still no card, made arrangements with fnb for my card to be delivered to a branch after many fights with the delivery company and a week later i still get smses to say card will be delivered. Its been 4 weeks and i still dont have my cards and they dont want to deliver to a branch. I'm so fed up with this **** service that i actually just want to cancel my account at fnb because of this *********** delivery system. I suggest a manager gets in contact with me as soon as possible.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2017, 10:53
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)