CM
Cee M
1 reviews | Active since Apr 2024
11 Apr 2024, 09:46
FNB Card Unauthorised Transactions NO HELP FROM FNB
FNB refuses to help me resolve unauthorised transactions that have been debiting my account and taking my money!! I have followed their protocols, completed their card dispute forms but no one responds and they don’t even provide feedback. Today I even asked them for a new card seeing it seems my card is compromised, the assistant told me to call the ***** helpline! I have never been so frustrated and this is my money that keeps going off my account without my consent!!!
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Cee M's updateReviewer Update
18 Apr 2024, 13:35FNB!!! Please can you resolve my query. I logged a call on the 2nd of April, I was told it would take 5 working days to resolve. To date, NOTHING!!! An agent called me and told me the ***** department would get in touch with me, NO ONE HAS CALLED ME. You don’t adhere to your own timelines! Please can you resolve this issue so the account can be active again.
CM
Cee M's update18 Apr 2024, 13:35
Reviewer Update
FNB!!! Please can you resolve my query. I logged a call on the 2nd of April, I was told it would take 5 working days to resolve. To date, NOTHING!!! An agent called me and told me the ***** department would get in touch with me, NO ONE HAS CALLED ME. You don’t adhere to your own timelines! Please can you resolve this issue so the account can be active again.