FNB Card Process -- appauling

Premium Credit Card -- Services is ridiculous I did a limit increase on existing card with existing debit order already going off!! this was done on the 12/02/2019 --- it has now been 3 weeks and its not finalised and the FNB card say application has expired -- on 22/02/2019 they confirmed they had all documents needed and everything was in order. On 28/02/2019 they say they are waiting for a mandate from my Bank for debit order!!! the same debit order already going off my account??? they hide behind their bureaucracy nonsense and "PROCESSES" I have phoned them probably 30 times!!! each consultant says something different "I cant speak on behalf of previous consultant" a rehe****d line for all their staff -- and turn around times very from every single staff member differs from 24-48 hours, the last person I spoke to now said 3-5 working days!!!! and its 09/03/2019 today!!!! 1 month for a limit increase on existing premium card client---your service is absolutely pathetic...and I'm waiting for you response --- your rehe****d response that makes all this my fault...