FNB Card - Pathetic service

I app**** for a Petrocard from FNB and I have been having problems with this card from day one. The most recent being an uncollected debit order from my nominated bank account. After many attempts this get this sorted, the problem has now been escalated to FNB credit card complaints - Keegan Dollie, needless to say this person will not respond to e-mails nor answer his phone. He sent me bank details and instruction to pay electronically to the Petrocard and after following these to the tee, I transferred R20 as a dry run, well, after two weeks, that amount is still not allocated and I am really not surprised. Today alone I have read more than 20 Hello Peter complaints about this pathetic bank and how they are still standing is a mystery