FNB card not working

I received an sms to collect my card at the Lenasia branch as it had expired. I collected my card on Saturday 05/08/23. I changed my pin via the FNB app wand the card is activated. I then tried to use the card later on Saturday but it did not "tap" and did not work when it was inserted. I then tried again on Sunday, the card refused to work. The reason why I am complaining here on Hello Peter is that if I contact FNB they will probably not be able to assist and ask me to visit the branch. I was at the branch on Saturday and don't have time to waste by waiting in queues, can someone who knows what they're doing sort this problem out..... The person who assisted me on Saturday was more interested in offering me credit facilities but did not confirm that my card was working.