FNB Card Not taking customers seriously - Not responding to a card dispute since 23 December 2021

I lodged a card dispute on 28 November 2022 with ***. Auto reply: Please be advised that we will respond to your request within the next five (5) business days.

On 8 December 2021 FNB responded but referenced an incorrect transaction. I notified FNB immediately that the transaction they were referring to was incorrect.

On 9 December 2021 FNB responded with the correct details and requested the latest information concerning a request for a refund. I responded with the requested information and indicated that the merchant is no longer responding to emails.

On 10 December 2021 FNB requested the same information I sent on the 9th of December 2021. I responded indicating that the correspondence I had emailed them is the last.

On 14 December 2021, I emailed a follow-up email requesting an update on my query.

On 15 December 2021, FNB responded and requested the following information: • Exact description of service rendered • Proof of cancellation due to service not being received • Proof of request for refund • Proof of attempt to resolved

I responded on the same day with all the information they have requested and even provided a PDF file for each.

On 20 December 2021, I resent the email and requested an update from FNB. I sent a follow-up email on 22 December 2021, I tried calling the number on *** which is the number they are using on their signature. This number is dead, doesn't exist.

FNB responded on 23 December 2021 asking for the last correspondence with the merchant. I responded and indicated that I felt this was now turning into a comedy as they keep asking for the same information disregarding any other previous correspondence. I subsequently sent FNB a bounced email from the merchant.

I have never received any communication from FNB Card ever since.

This is very unprofessional from the bank I have been with for over 23 years.

I am not a happy customer.

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