FNB CARD NOT DELIVERED, TAKEALOT ARE ***** AND FNB MANAGEMENT DOES NOT CARE ....

<div>Good Day This is an open letter and complaint to the CEO of First National Bank. I am a Private Client at FNB and continuously get substandard service and great humiliation and a sense of making clients fools., I highly presume due to the fact of my ethnic group, no one cares about my business. We cannot in this country to continue to ignore Black Business and run like lightning when a query is raised by our white citizens (it is not acceptable and it is your office that has to stop it and rectify it). It is part of Corporate Governance / ethics and as a CEO you are accountable for that in all FNB Sections of Banking. I have been highly inconvenienced (arranged to be at home this week, to easily get my card. I have been treated unpleasantly, with very little care to my query, spent a lot of my resources on the phone and email. I am totally angry at the turn of events since last week, when i cancelled my card with my Private Banker (Estee Van Dyk, on ***, ***, email ***) and completely , importantly stipulated that my new card should be delivered by the 23rd, as i had many commitments i had to do on the 25th. On Friday the 19th i got a message stipulating the bank card would be delivered on the 23rd of March from their Courier company TAKEALOT (Anyone out there who has a thriving business, never ever bother to partner with this company, they have many ***** who have a pathetic attitude, they are ***** and do not take this part of their business serious, you will be sorry). Since then daily they have been phoning, sending messages and lying that they will send it tomorrow. I have raised this issue since 23rd with my Private Banker and even Jooma Mubeen (Divisional Manager), on ***, +***6 *** could not get my card to me on time and resolve this matter. The way i feel right now, you can do as you please with that card, i am simply tired of this treatment from FNB to anyone. Unfortunately i will not recommend FNB, if you can use another bank that has compassion, loyality, accountability and keep to their promise and treat ALL clients equal and with respect, rather do so. As for my Private Banker and her Divisional Manager they will deliver my bank card at their convenience, in cohesion with TAKEALOT and when they all deem fit for themselves.</div>