FNB card not delivered

I placed an order for a business card on 13 February. On 19 February I received a message on the FNB app that my card would be delivered on 20 February. I waited all day for the card and there was no delivery. I reached out to FNB the same day and was told that the courier would call me. I waited for the call and no one called. I did a second follow up on 24 February and I was told that my card was scheduled for delivery. Today is the 27th of February and I have not received any communication from the courier or FNB. I then spoke to an agent via the secure chat and asked if my card could be sent to my FNB branch, the agent assisting told me I should just reach out to deliveries. No one has been able to help me in two weeks. This is the worst service I have ever received from FNB. I am truly disappointed.