FNB card ***** -NO HELP OR FEEDBACK

Extremely disappointed with FNB services. I have both my personal bank account and business account with them. About 2 weeks ago someone stole funds from my personal bank account using a **** medical aid as a reference. They made it look like an online transaction/ debit order transaction. My card was basically cloned. I phoned them immediately to report it. They said someone will be appointed to my case. Its gone almost two weeks now, there is absolutely no feedback or help at all.