CL
Claus L

1 reviews | Active since Dec 2014

14 Jun 2019, 15:28

FNB CARD LIMITS TEAM Horrible Support, Random stopped international card purchases.

Unresponsive horrible service. Got a message that I have exceeded my international limits due to Forex and all offs**** card purchases will be stopped. Well, neither have I done any Forex transactions nor have I come close to my international limit. When you call the phone number for international assistance you get asked to either email or call the local number. So why do you have an international number? Off course no one bothers to answer the email within 5 days. The email mentioned a contact to escalate the case and off course also no answer there. If you call the local number no one picks up and you stay in the loop for hours. So FNB explain to me why you randomly stop my cards and then do not offer any assistance on your published support channels. Useless organization.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jun 2019, 15:58
Official
Good day Claus, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

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CL
Claus L's update18 Jun 2019, 14:36
Reviewer Update
Another 4 days came and went and I have still yet to hear back from the FNB Forex department....