FNB Card issues - no service / response!!

Dear FNB, On the 4th of December, when swiping my Gold Cheque account the transaction was declined even though there was a balance of around R20 000 available in my account. I got a sms confirming the decline which quoted the balance as R257.23. This was in fact my daughter s FNB youth account balance which is also linked to my banking profile. The same thing happened later that same day. From there on I have been having declines every time I swipe my card. Whenever my card is thus used, your system refers to my daughters balance. I phoned you twice in the last 2 weeks to get this resolved. The first time I was put on hold for 20 minutes after which I was cut off. The 2nd time, I was informed by your consultant that there was nothing wrong on my card. How is this possible?? He refused to assist me further, probably thinking that I don t even know how to use my own card. I asked for his manager, after which I was put on hold for 15 minutes. Nothing happened and nobody got back to me. I then tried to log a complaint on your site with my mobile. Your Captcha function was not working. I spent the whole weekend in Cape Town for work and was unable to use my card. This is unacceptable!!! Nothing on my profile was changed recently and I am fully capable of using my card. Get back to me asap. This is really horrible horrible service. Regards, Jacomina