DK
Dean K

1 reviews | Active since Nov 2011

08 Mar 2016, 15:36

FNB CARD IS NOT COMPLIANT

FNB Card just started debiting my cheque account left right and center. I am typing this as I am holding for a manager. Been 42min now and can you believe FNB has no manager. My account has been debited twice. The people I have spoken to so far have a really bad attitude. The same old \sorry for the inconvenience\" and there is nothing I can do. My feeling of FNB for years now is that they decide how your hard earned cash is utilized and I honestly do not feel safe anymore with my money being in an FNB account. I have plans and unfortunately my plans cost fees. I now have to go and change my plans I had for the evening as FNB decided for me that my plans will not be happening. Because they made an error and now I have to quote\" just wait\" for tomorrow for the error to be fixed. I have FNB. I only bank with them as I am being forced to. Yes Forced. I took up a smart device and now I am not allowed to close the account. That is their T&C's...still holding. 48min now. Still no manager. Is this why my account has been debited twice? Because there is no Manager there in that department. ALL OF US CAN DO BETTER THAN FNB. TRUST ME THEY ARE THE WORST BANK. This happens all the time. 55m now"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2016, 08:07
Official
Hello dean1984,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 884755.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)