1 reviews | Active since Sept 2018
FNB card Fruad
On The 1 of Aug my card was retained by an ATM, i thus rushed to FNB to stop my card as my phone was off, in this time ********* manage to get my Card and withdraw 19 000 rand from my acc, I put in a claim in order to be re imbursed however FNB came back to me and said it was my fault after they Finished their investigation, I further went and send Photos as well as Footage proving my innocents and also requesting proper evidence to proof their Outcome and none of this could've been proven. As to now FNB has not paid back my money and only advised me to the obedsman, Currently i am seeking a new Buisness banker where i can be assured my money is safe and also my business.
Good Day Dirkie Dean van Wyk ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Dirkie Dean van Wyk ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***