FNB card ***** department

In Feb 21 my purse was ****** along with my credit cards. I stopped all cards that day. A few months later toll fees appeared on my sons card which I carry as he is a quadriplegic. The ***** department dealt with that and reversed all charges. In August more charges on the same tolls appeared on my credit card. I was given a reference No. When I called to report it, I also stopped my current card as I was not sure which card had been compromised. Since then I have made endless calls to the department. I have been cut off, given different people or numbers to call, told it will be escalated, told someone will call me back, told it will be reversed within 24 hrs and many other stories. My last attempt I spent 1 hr and 6 calls later on the phone (I wonder about my poor phone bill as I am a pensioner )I was told it will be escalated again, and the team leader will call me back and the operator I spoke to would call me that day to find out if had had a call back and that was the last I heard and is now the end of Nov. I have not called since the23/11 but I am now desperate and don't know who I must speak to. Another thing I found out during one of my calls was that the current card had never been stopped!!!! I have many names of the people I have spoken to ...." FNB how may we help you" I do not know the email but this is on the printout www.online.fnb.co.za/banking/main.jsp