FNB card *****, customer and ***** department lack of service

I have been a loyal FNB customer for more than 30 years. The terrible customer service we as a family, especially my daughter has experienced over the past month has been **********. The call centre is *********** and transferring or dropping calls and I am starting to think FNBs IT systems and staff is endemically *******. After 30 years of good service i shall be moving to another bank and i shall be telling everybody i know to dp the dame! I am stay away. FNB does not care and have limited intention to investigate ***** especially if the victim is young and inexperienced!