FNB CARD *****

On October 6, 2022, I was the victim of ***** when someone used my bank account to make an unauthorized transaction of worth R11424.46. I immediately alerted First National Bank to the issue, and they have refused to take responsibility for their error.

First National Bank claims that an OTP was sent to my phone, but I have proof that it was not the bank has not been able to provide any evidence to support its claim. I have given them both my local and international contact details since I am not currently in South Africa. Instead, they offered me a Goodwill gesture amount of R3,500.00 which is not a fraction of what I lost.

In addition, First National Bank has not responded to any of my communications about this issue over the past two months.

I am extremely frustrated with this situation, as I am sure you can imagine. I will not be de*****ed by such a big organization to whom I have entrusted my money to be kept safe.