1 reviews | Active since Jun 2021
FNB Card fee charged - No one takes responsibility for refund.
For Attention: FNB Customer service. On 17 May 2021, Ketlile Mosiane on 17 May 2021 at 11:22 logged a complaint with reference Rc***.
My son is fighting for his life in ICU at Grootte Schuur Hospital in Cape Town, since 2nd May 2021. I have a letter from the Groote Schuur Hospital physician team, also have photographs.
Since 17 May 2021, the only feedback I receive is the complaint has been escalated. NO one has done anything to date about this complaint which is a reversal of funds back into my account..!!!!
The 2nd last feedback I received was that I have to find out in the event of the reversal not showing in my account to who's account is has been made.
The last feedback I received on 25 May 2021 is about an amount for R250.00 which I personally did an EFT to my daughter - This has nothing to do with the original complaint logged as referenced above.
The complaint as per reference is about an amount charged as a card fee to my account.
The service to a customer of FNB is beyond atrocious. I have NEVER experienced such horrible service.
Please attend to the complaint as per the reference number above and have my funds paid into my account, very quickly.
Awaiting your urgent response.
Mrs. D C Engelbrecht
Looking forward to having the matter settled.
One more question, what about the amount of time and money I had spend via cellphone to talk to FNB Customer care just to be passed from department to department, in the end, no result as I reverted to an aged email and found an email address whereby I contacted FNB which also resulted in nothing until I stepped onto Hello Peter today.
For all practical reasons FNB can close the national call center, it is of absolutely no use.
Bring back the direct lines to the banks, that is where the solution is in having a problem sorted out, at the bank.
Looking forward to having the matter settled.
One more question, what about the amount of time and money I had spend via cellphone to talk to FNB Customer care just to be passed from department to department, in the end, no result as I reverted to an aged email and found an email address whereby I contacted FNB which also resulted in nothing until I stepped onto Hello Peter today.
For all practical reasons FNB can close the national call center, it is of absolutely no use.
Bring back the direct lines to the banks, that is where the solution is in having a problem sorted out, at the bank.
Hello Peter Complaints Team
Hello Peter Complaints Team