FNB Card does not deliver - 2nd time to occur

My cheque card expired on 2015/03/31. A new card was delivered to my branch on the 7th of March. I did not receive feedback from FNB that it was delivered there.<br> <br> On 2015/03/23 I contacted FNB Card and asked to have it delivered to my work address. The consultant said it would take 2-3 working days. The card was never delivered.<br> <br> On 2015/04/02 I contacted FNB Card and asked to speak with the manager, Vashkalin. I explained the situation. According to the manager their system showed that it had to be delivered to my home address, which I did not specify. I have the telephone calls recorded. He then said that he will ask for the card to be redirected to my work address, and that it would be delivered on 2015/04/08 or 2015/04/09. The card was not delivered.<br> <br> This is the second time that I have had the same problem with FNB Card. Previously the card was also delivered to the wrong address and a new card had to be issued, which took a long time.