FNB Card Division Service Stinks

I am disgusted with the service I am receiving from FNB Credit Card. I am sure if I owed them money they would have contacted me numerous times by now. I have complained twice on Hellopeter before because it seems to be the only way to get a response from them. Is it so difficult to pick up a phone or to forward me an email with feedback??? I have been offered a Credit Card by two other banks whom I don't bank with. Maybe it is time to consider moving my business. Threatening to do this do not seem to matter to them. So this is me giving them a last chance......