FNB CARD DIVISION: How can we help you? What a joke!

It is with great dismay that I still regard myself as an FNB Client, as have tried to make a simple request from your Kulula Card Division to cancel my credit card account. So far it has taken me 2-weeks and is still not complete. What a disaster! It seems that there is no training happening in your customer service divisions. Firstly, I have twice been issued with the incorrect settlement amounts for the above account by your staff, Secondly, I was told (by seemingly trained staff) that because my payment was from One FNB-Account to Another it would reflect immediately (Eventually It took 4-days costing my more charges), Lastly I have been in touch with Card Division to issue the CREDIT CARD CANCELLATION LETTER to what ended up being 3-different times and eventually to 3-different email addresses and I still have not received the letter on any of these email accounts. What utterly poor service. It is for this reason that I now need to draft my own cancellation letter in order get this done before the next monthly fee is charged. Yet their slogan is 'How can we help you?' - What a travesty of false advertising.