FNB Card Division

I recently took a friend who is a Zambezian to open a savings account at FNB Rosebank, Jhb. The process went smoothly, and we were assured that we would receive an sms as to when he may collect the bank card.

The sms we received from DSV said that your bank card is ready for collection at FNB Springbok which is in the Northern Cape.

After notifying DSV that the account was opened at FNB Rosebank, Jhb we were assured that it will be delivered to the correct branch.

We were then notified that we may collect the card from FNB Rosebank which we duly went to, only to find out the card was not at the FNB Rosebank branch, further delays ensued and the teller/consultant assured us it will be redirected to Rosebank, Jhb and banking charges will be reversed.

A further DSV sms reveals that the card is still in Springbok and not in Rosebank for collection.

Can someone please escalate so that we can collect the card from Rosebank urgently.

The clients details are below.:

Name L Washington Ndebele Passport : BE 224 515 Phone Number L ***